We understand that plans can change. Our cancellation policy is designed to be fair and transparent for all our casino hotel guests.
Standard Reservations
For standard room reservations:
- Free cancellation up to 48 hours before check-in
- One night's charge for cancellations within 48 hours
- Full charge for no-shows
Suite Reservations
For luxury suite reservations:
- Free cancellation up to 72 hours before check-in
- 50% charge for cancellations within 72 hours
- Full charge for no-shows
Group Bookings
For group reservations (5+ rooms):
- Free cancellation up to 14 days before check-in
- 30% charge for cancellations within 14 days
- 50% charge for cancellations within 7 days
- Full charge for no-shows
Special Events & Peak Seasons
During special events or peak seasons:
- Special cancellation terms may apply
- Terms will be clearly communicated at booking
- Full prepayment may be required
How to Cancel
To cancel your reservation:
- Log in to your Troskine account
- Contact our 24/7 concierge service
- Email us with your booking reference
For any questions about our cancellation policy, please contact us.